Hyland Insurance is a forward-thinking organization committed to exceptional customer experiences. As we grow, we’re looking for a professional Receptionist to be the face and voice of our brand.
As a Receptionist, you’ll be the first point of contact for visitors, clients, and team members. You’ll manage the front desk, ensure smooth daily operations, and support administrative tasks across departments. This role blends traditional front-desk responsibilities with digital communication and coordination tools to meet the needs of a fast-paced, tech-driven office.
Main Duties and Responsibilities:
- Handles all incoming telephone calls in a professional and courteous manner. Utilizing agency management system to look up clients and direct them to the appropriate person.
- Greets walk-in customers, addresses customer needs and refers them to appropriate customer service representatives.
- Open and distribute daily mail and emails.
- Scan and distribute all documents in organization.
- Assists other departments as needed for marketing campaigns, mailings and letters as needed.
Other responsibilities:
- Marketing letters and input/scanning for Hyland Financial Strategies.
- Additional clerical duties/projects that would support Operations as needed.
- Monitor and manage office supplies & refreshments as needed.
- Run weekly & monthly reports.
Skills & Qualifications
- 1–3 years of experience in a receptionist, front desk, or administrative role.
- Strong verbal and written communication skills.
- Tech-savvy and quick to learn new systems.
- Excellent organizational and multitasking abilities.
- Professional demeanor, strong interpersonal skills, and a customer-first mindset.
Salary based on experience
