Join the Hyland Insurance team.
An environment that fosters growth.
A company is only as good as the people behind it. We are always interested in meeting talented individuals who want to progress their careers and make a difference in our business.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well.
We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.
Open Positions
Employee Benefits Advisor
Employee Benefits Advisor
Ready to Take Your Career to the Next Level?
Hyland Insurance is growing, and we’re looking for an experienced, licensed Employee Benefits Advisor who is ready to accelerate their career with one of Kentucky’s premier independent insurance agencies.
If you have 2-4 years of employee benefits experience, hold your health and life license, and are looking for more than simply renewing accounts year after year, we’d love to talk.
At Hyland, we believe employee benefits is about becoming a trusted business advisor, not just selling insurance. Our team partners with employers to improve their benefits strategy, navigate complex compliance issues, reduce costs, strengthen employee engagement, and create long-term solutions that help businesses grow.
Who We Are
At Hyland, we believe in educating—not selling. We answer the phone. We move quickly. We work as one team. Our clients depend on us because we’re proactive, responsive, and committed to helping them protect what they value most. If those values sound like you, you’ll fit right in.
Why Hyland?
We’re one of the fastest-growing independent agencies in the region because we do things differently.
Our Employee Benefits team delivers:
- Strategic consulting—not transactional selling
- A collaborative, team-first environment
- Industry-leading technology and enrollment solutions
- Ongoing compliance guidance and HR support
- Access to every major carrier and funding strategy
- Mentorship from experienced advisors who are invested in your success
- A fast-paced culture where initiative and ideas are encouraged
We’re Looking For Someone Who:
- Has 2-4 years of employee benefits experience
- Holds an active Kentucky Health & Life license
- Enjoys building relationships with business owners and HR professionals
- Communicates confidently with executives and decision makers
- Is organized, coachable, and self-motivated
- Wants to continually learn and become a true trusted advisor
- Thrives in a collaborative, high-performance culture
What You’ll Do
- Develop new business opportunities throughout the Louisville market
- Build and maintain long-term client relationships
- Conduct employee benefits strategy meetings with employers
- Present renewal and marketing recommendations
- Assist clients with compliance, HR, and benefits administration challenges
- Collaborate with our internal account management, marketing, and service
- teams to deliver an exceptional client experience
What You’ll Gain
This is more than another sales position.
It’s an opportunity to build a long-term career with a respected independent agency that invests heavily in its people. You’ll receive ongoing mentoring, access to sophisticated resources, and the opportunity to work alongside one of the area’s strongest employee benefits teams.
If you’re driven, professional, and ready to grow, we’d love to start the conversation.
Location: Louisville, Kentucky
Experience: 2-4 Years
License Required: Active Health & Life License
Apply today or contact us confidentially to learn more.
Apply Now
Commercial Lines Account Coordinator
Commercial Lines Account Coordinator
As a Commercial Lines Account Coordinator, you are a critical engine behind our daily client operations and team success. Working alongside our Account Managers and Client Advisors, you’ll serve as a reliable, detail-oriented partner responsible for maintaining seamless policy processing, delivering responsive client service, and keeping our commercial operations running smoothly.
If you are proactive, thrive in a collaborative team setting, and enjoy problem-solving in a fast-paced environment, we’d love to have you on our team!
Key Responsibilities
- Client Support Excellence: Serve as a responsive primary contact for daily client inquiries, including policy changes, billing questions, certificates of insurance (COIs), and ID cards via phone and email.
- Policy & Account Processing: Partner with Client Advisors and Account Managers to accurately input, verify, and process policy documentation, including endorsements, cancellations, reinstatements, and policy details – within AMS360.
- Special Projects & Onboarding: Support strategic agency initiatives, assist with client onboarding during agency acquisitions, and keep internal contact directories accurate and up to date.
- Departmental Support: Provide reliable backup support across the commercial department and cover front desk/administrative duties as needed.
- Continuous Growth: Active participation in ongoing professional development, product training, carrier rating tools, and industry education.
Qualifications
- Licensing: Active Property & Casualty (P&C) Insurance License (or ability to obtain within 90 days of hire).
- Education & Experience: High school diploma or equivalent required; 2+ years of administrative or customer service experience in commercial lines or independent agency operations preferred.
Desirable Skills & Experiences
- Client-First Mentality: Exceptional customer service orientation with a helpful, solution-oriented approach.
- Organization & Detail: Outstanding organizational and multi-tasking skills with the ability to manage priorities in a dynamic environment.
- Digital Literacy: Proficient with AMS360, Microsoft 365 (Word, Excel, Outlook), and modern office tools.
- Collaborative & Self-Motivated: Strong work ethic, self-starter mentality, and a willingness to learn from and support colleagues.
FLSA Status: Salaried Non-Exempt
Reports To: Business Insurance – Director, Hyland Insurance
Work Location: In-Office
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Apply Now
Commercial Lines Account Manager
Commercial Lines Account Manager
As a Commercial Lines Account Manager, you are the vital link connecting our agency, carrier partners, and valued clients. You serve as the trusted advisor for our commercial policyholders, helping them navigate risk, select tailored coverage options, and manage their insurance portfolios seamlessly.
If you thrive in a collaborative environment, possess strong technical underwriting insight, and are passionate about delivering an exceptional customer experience, we’d love to have you on our team.
Key Responsibilities
- Client Relationship & Service Excellence: Serve as the primary point of contact for commercial clients, delivering proactive, prompt, and high-touch advisory service.
- Coverage Placement & Policy Management: Prepare comprehensive insurance applications, remarket renewals, evaluate carrier coverage options, and make strategic policy placement decisions tailored to client needs.
- Underwriting & Risk Analysis: Objectively assess carrier underwriting guidelines to qualify risks and maintain profitability for both the agency and carrier partners.
- Account Growth & Cross-Selling: Identify coverage gaps and actively present add-on solutions or additional policy coverage to expand existing accounts.
- Claims Coordination & Advocacy: Act as a client liaison with carrier claims departments to guide policyholders through the claims process efficiently.
- Workflow & File Management: Maintain precise electronic documentation, review policy docs/endorsements for accuracy, and maintain clean agency management records.
- Mentorship & Team Leadership: Mentor junior commercial staff, assist with onboarding/training standard operating procedures, and foster consistent team workflows across in-office and remote colleagues.
- Carrier & Market Engagement: Build strong relationships with carrier representatives, stay active in carrier meetings/webcasts, and stay ahead of evolving commercial lines market trends.
- Other functions as assigned by leadership
Qualifications
- Licensing: Active Property & Casualty (P&C) Insurance License.
- Experience: Minimum 3+ years of commercial lines account management or servicing experience within an independent agency setting.
Desirable Skills & Experiences
- Collaborative & Adaptive Mindset: Brings a positive, solution-oriented attitude that strengthens team culture and cross-departmental collaboration.
- Advanced Communication: Strong verbal and written communication skills with the ability to explain complex policy terms clearly to clients and decision-makers.
- Analytical & Detail-Oriented: Exceptional organizational skills with high attention to detail when reviewing policies, audit statements, and endorsements.
- Problem-Solving & Negotiation: Strong advocacy skills when working with underwriters to secure optimal rates and terms for clients.
- Digital Literacy: Comfortable using modern tech stacks, including Microsoft 365, digital client portals, e-signature tools, and digital communication channels.
FLSA Status: Salaried Exempt
Reports To: Business Insurance – Director, Hyland Insurance
Work Location: In-Office
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Apply Now
Hyland Insurance has been voted a Best Place to Work in Kentucky for the last 5 years!
Application
We are passionate about serving our clients, developing our team of professionals, and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.
Contact Information
Company Benefits
Join our team and enjoy these benefits as you take your career to the next level.
- 401(k)
- Dental
- Vision
- Medical
- Paid Vacation
- Paid Holidays
